Shipping policy
Your order is carefully prepared and shipped with care — here's what to expect:
- Order Processing: We process your order within 7–14 business days after payment confirmation. For in-stock items, Custom or pre-order items will have their specific processing timeline clearly noted on the product page.
- Tracking & Transparency: As soon as your package ships, you’ll receive a tracking number automatically — so you can follow every step of its journey.
- Global Delivery: We ship to the US, Europe, and many other countries. Please note that remote islands and restricted areas are excluded.
- Premium Packaging: Each pet garment is sealed individually, then packed in a waterproof, crush-resistant shipping bag — keeping it clean, tangle-free, and perfectly shaped.
- Real-Time Updates: In rare cases like customs inspections or holiday-related delays, delivery may take a little longer — but we’ll keep you informed with timely, proactive updates.